Terms and Conditions

Terms and Conditions


Here’s all the small print and those important bits and pieces that form the basis of your order. If you can’t find what you’re looking for amongst the following headings or have a question about our policies, please contact us and we’ll be happy to help.

By placing an order with us, you are agreeing to accept these terms and conditions and are entering into a contract with us.

We reserve the right to update these terms and conditions from time to time, modify existing terms and add new ones as required. Such changes and modifications will be effective immediately.


We have taken great care to ensure our prices, stock and availability are all correct and the products are fairly described.  However, we cannot accept liability for errors or omissions in any part of the website including, but not limited to, the description and specifications of the goods as advertised.  We also reserve the right to amend this content at any time without prior notice.

All orders are subject to availability and acceptance of your order.  If the goods you have ordered are not available from stock, we will inform you as soon as possible and advise a longer delivery time or suggest an alternative.  You will have the option of waiting, choosing an alternative or cancelling your order.


The prices payable for the goods that you order are as set out in our website.  All prices are inclusive of any applicable VAT at current rates.


We offer a number of delivery options and always work hard to ensure that your products arrive as quickly as possible and by the delivery method selected. However, we reserve the right to change the delivery method from time to time, if, for example, we are unable to despatch the items via your chosen method for reasons outside of our control. This is including, but not limited to, restrictions on which goods can be carried (eg. aerosols) and availability of the requested service.

We also cannot be responsible for the failure of the selected service to meet the indicated delivery times, provided items are despatched on time according to our service commitment.  At busy times of the year, eg. around Christmas, all deliveries are likely to take a bit longer than specified and this is outside of our control so we cannot be liable for any issues relating to delayed receipt of orders which we despatched on time and in good faith using the specified method of delivery.


We accept payment by credit and debit card (through PayPal).

Credit and debit cards are accepted though PayPal and you don’t need a PayPal account to use this facility. We use PayPal as our credit card processing facility. PayPal is one of the largest secure online payments systems on the net, so rest assured your transaction details will be safe. Choose the ‘PayPal’ option in the Checkout and follow their instructions. If you wish to pay via credit or debit card you will need to scroll down to find this option so that you can pay without the need to have or open a PayPal account.

We must receive payment in full before we can dispatch your order.

Changes to your order

Please note that once your order has been placed it will usually not be possible to make amendments after this point.  We will always do our best to resolve problems, but this cannot be guaranteed and we are unable to take any responsibility for this.  You will need to pay to return any items to us provided they were dispatched as ordered and posted to the address specified. 


We hope you’ll be thrilled with your purchase, but if you’re not, for any reason, we will be happy to offer a hassle free returns policy. Just cancel your order or return your order with their original packaging within 14 days of purchase.

You will need to ensure that any goods to be returned are carefully packaged to ensure they are returned in a resale condition.

Please contact us to let us know you’ll be requiring a return and refund and enclose a note with your return detailing your name, order number and a contact email address or telephone number.

Please note that we are unable to exchange your order: if you would like an alternative product, please return your goods for a refund and place a new order.

Please return your items to:

Innerscents Aromatherapy 
Carraigean House
AB39 3RY


For a refund, we will reimburse you the cost of the item, excluding postage, using the same method as you paid with.  Please allow up to 10 days for a refund to be processed following our confirmation of receipt of the items.


Under the Consumer Contracts Regulations you have the right to cancel your order without penalty within fourteen days of your order date. You then have 14 days following this cancellation to return your items for a refund. If you wish to do this you will need to advise us in writing of this, simply returning your items does not count as canceling your order. This will be treated as a return rather than a cancellation.

You are still liable to return the goods to us at your cost and risk. In this case you must return your entire order and send them straight back to us with all packaging intact.

We reserve the right to cancel your order if we are unable to deliver the goods to you, for example if we have insufficient stock or if certain items cannot be posted via Royal Mail. In this case we will contact you and try to offer an alternative where possible.


The information that we gather from you when you register or place an order on our website will only be used in order to provide you with the best possible service.

We are committed to using the information only in the following ways:

  • To process your order as effectively as possible
  • To make your future shopping experiences with us as quick and simple as possible
  • To inform you of any offers that we think may be of interest to you

By placing your order with us you are also agreeing to receive email marketing.  However you can opt out of our email marketing at any time.

We will NEVER pass on your details to any 3rd party.  We comply to the latest UK Data Protection legisltation and do our upmost to keep your information safe.

Please see our full PrivacyPolicy for more information. 

Intellectual Property
Innerscents.co.uk contains a variety of copyrighted material, trademarks and other intellectual property.  Any use of this website or its contents, including copying or storing elements in whole or part, other than for personal use, is prohibited without written permission.